Warranty period
Sandra Ferretti delivers the highest quality products and is committed to satisfying our customers 100%. All products sold by the Seller benefit from warranty conditions in accordance with the legislation in force in Romania.
Consumer rights comply with art. 16 (1) of Law 449/2003 (12). Consumer rights are not affected by the warranty conditions. Consumer rights are in accordance with the provisions of art. 11 (8) of GEO no. 140/2021.
The warranty period for Sandra Ferretti gold jewelry is two years from purchase.
The authenticity and characteristics of the precious material, 14K gold (585 ‰) / 18K gold (750 ‰), as well as the precious stones inlaid in the jewelry frame are guaranteed for life.
Consumer rights are not affected by the warranty conditions set out in the Warranty Certificate. Through the guarantee certificate, we assure you that SANDRA FERRETTI jewelry is marked in accordance with its own guarantee mark and title mark, which is authorized by the National Authority for Consumer Protection - Directorate for Precious Metals. This certificate assures that the jewelry is made of gold.
The warranty certificate gives the customer the opportunity to change the jewelry within 30 days and to repair it within 24 months, if it has manufacturing defects.
Gold can be yellow, white or pink. Gold is obtained by alloying the precious metal with a mixture of metals that gives it its specific hue. To enhance the luster of white gold jewelry, they are coated with rhodium. The rhodium layer can wear out in 6-12 months, and the jewelry can lose its shine. Zirconium stones can fade over time.
All repair requests are subject to inspection by our Quality Assurance team before the request is processed. If our Quality Assurance team finds that the damage was not caused by a manufacturing defect, we will notify you and let you know if any of Sandra Ferretti's repair services are available and the respective cost or otherwise.
The manufacturer's warranty does not cover the following: excessive or improper wear, scratches, broken jewelry, discoloration due to exposure to chemicals, makeup, swimming pools, hot baths (jacuzzi) or bath, various accidents, negligence, wear and tear, improper use, punctures or breakage caused general wear and tear or misuse, bent, caught or worn in the claw area, which allows the stone to fall or be lost due to negligence or other damage, the stone (s) lost or stolen, or other factors unrelated to material or labor.
For defects that cannot be covered by the warranty, repairs will be made at additional costs, depending on the complexity of the repair.
The pick-up / delivery time of a jewel left to be repaired / replaced is 30 working days from the moment of processing. The cost of transport is borne by the customer.
The customer has the opportunity to change the product only once within 30 days from the date of purchase, only by presenting the tax receipt or invoice (in the case of online orders) and only if the product has not been worn and shows no signs of wear due to faulty handling.
The warranty is voided and unenforceable if the product has been modified in any way, including engraving, resizing or repairing.
If any part of the jewelry (including but not limited to stones, chains, clips, etc.) falls off, it should be returned with its parts before any attempt is made to repair it. Sandra Ferretti assumes no liability for missing parts or stones.
Sandra Ferretti jewelry is marked in accordance with the legislation in force, under the guidance and control of the National Authority for Consumer Protection - Directorate for Precious Metals.
For jewelry decorated with stones, in case of detachment / fall during the warranty period, Sandra Ferretti will replace them free of charge, within 30 working days, only in situations where this is not attributable to the Buyer and provided you have fallen stone.
Keep in mind that the following are the characteristics of the product and cannot be considered defective: some irregularities and variations of the craft, the natural characteristics of the metal or precious stones (such as color, internal inclusions, etc.).