Delivery in Romania and internationally
SANDRA FERRETTI will ensure the proper packaging of the products for optimal handling and the transmission of the necessary documents for delivery.
We ship throughout Romania through our partners, Fan Courier, DPD, SAMEDAY and DHL. We reserve the right not to ship Sandra Ferretti products by Romanian Post.
We ship Sandra Ferretti products through our partner DHL to all EU member states as well as non-EU countries. In the case of non-EU countries, customs duties will be applied according to the fiscal policy of each country.
Contact information for:
- Fan Courier:https://www.fancourier.ro/awb-tracking/
- DHL: https://www.dhl.com/ro-ro/home/tracking.html
All packages are insured during transport.
Sandra Ferretti assumes no responsibility for packages lost or stolen after delivery.
In case of any problems, Sandra Ferretti stays in touch with the courier company so that she can solve them quickly and with as little inconvenience as possible for you.
You will be notified when your package leaves our headquarters and a tracking number will be sent to the e-mail address you entered when you made your purchase.
Please check your package before accepting delivery. If the package was damaged during transportation, refuse the package and delivery note and immediately file a claim against the courier company.
Sandra Ferretti is not responsible for any subsequent claims regarding the damage to the package during transport, in the event that you have signed the receipt to the courier company and received the package.
Each delivered product will have the following "mandatory features":
- it will have all the characteristic elements conforming to those of the model presented on the website www.sandraferretti.com and will have an original label,
- will be accompanied by instructions on product care and warranty conditions, packaged and sealed (the outer packaging of the products is considered a seal, sealed with a personalized adhesive sticker with the logo “SANDRA FERRETTI”).
Unless otherwise required, for environmental protection reasons, we attach the invoice of the product to the customer's account.
Upon receipt of the package, the recipient must verify its integrity, including the integrity of the sticker stating: "Please reject the package if this tape and / or package has been damaged and complete the refusal report."
The recipient of the package has the right not to accept and request the return of the package if he notices signs of damage and / or violation of it (unsealed package, deformed package, broken package, wet package or with traces of moisture, etc.).
All the mentions regarding any issues regarding the integrity of the parcels will be made in writing, in the presence of the courier company's agent or will be made on a statement of findings that will be concluded with this agent. Only in such cases can the receipt and payment of the package be refused. Any subsequent complaints regarding such matters will no longer be considered.
Please make sure the shipping address is correct and complete, as we cannot forward the order once it has been picked up from Sandra Ferretti.
All Sandra Ferretti products shipped internationally are 100% insured.
Delivery costs
Standard delivery of your order is free for prepaid orders. For orders with payment upon delivery, the cost of transport to Romania is 19 RON. Delivery involving extra kilometers, as evidenced by courier companies' applications, is borne by the buyer.
Please make sure you can receive your package during delivery.
On the day of delivery of the package, the courier company agent will contact the customer by e-mail / SMS or telephone to indicate the delivery time. If the courier company agent fails to contact the customer, he will proceed to the second successive notification (next business day), informing you accordingly. If the second delivery attempt fails, your package will be returned to the Company and the delivery of the order will be canceled, and you can pick up your products in person at the Company's headquarters, or at one of the Company's stores. Also, if your package has been returned to the sender, or to the courier company's warehouse, due to your unavailability at the delivery address, Sandra Ferretti reserves the right to charge the customer for the costs of a new delivery.
Delivery time
If the product is in our stock, the delivery time is between 24 hours and max 7 days.
When you make the purchase, you will receive an estimated delivery date. Please note that the estimated delivery date is not a guaranteed delivery date for the products you ordered.
The date is calculated automatically taking into account the total time required for the production, delivery and location of your order. Delivery to a more distant location may take longer. Sandra Ferretti does not take the responsibility for delays when delivering to island locations.
If your order is paid by bank transfer, or if your payment is not made immediately, the estimated delivery time will be calculated starting with the date of payment receipt.
The Seller undertakes to deliver the Online Gift Card online, by E-mail and / or SMS mobile phone all the data regarding the Online Gift Card, according to the options and data transmitted by the Customer.
The Seller will deliver the Gift Card Online by E-mail or SMS mobile phone, regardless of the location of the Buyer. The rules mentioned above do not affect the customer's right, as a consumer, to return the product according to the provisions of Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals.
Exchange conditions and returns
For all purchases made online, customers benefit from a period of 14 calendar days for return. Customized products cannot be returned.
For purchases made both in SANDRA FERRETTI physical stores and online, the customer has a period of 30 calendar days from the date of purchase of the product, in which he can replace it, in any of the points of work / physical stores of the Seller, with any other product in the store with a value at least equal to the value of the product originally purchased, only on the basis of the tax receipt and only if it has not been worn and shows no signs of wear.
Before the expiration of the withdrawal period, the Buyer will inform the Seller of his intention to withdraw from the contract by filling in the return form displayed on the Site or by sending an e-mail.
In case of return or product change, the shipping cost is borne by the customer.
We reserve the right not to accept multiple returns in the case of the same customer.
Regarding the return of the products and the reimbursement of the equivalent value, they can be made only on the basis of the tax receipt and only in the store where it was purchased, in accordance with the legal provisions of GEO no. 140/2021 on certain aspects of contracts for the sale of goods namely: the refund of the value of the product is granted only if it has a manufacturing defect that is not attributable to the buyer and the product can not be brought into conformity (repaired) or cannot be replaced with a new, identical product.
If the product does not match your wishes, you can request to replace it with another piece of jewelry available in our stock. The return can be made in maximum 14 days from the purchase, and the exchange in maximum 30 days from the purchase, only if the products have not been worn and do not show signs of wear caused by improper handling, are in their original condition, have not been damaged, have all original packaging and accessories attached, and show no signs of use.
For orders placed online and in the store, we accept the following options:
- exchange of the product with another product, of equal or greater value;
- exchange of the product with a voucher with an equivalent amount;
- money return.
Only jewelry with promotional materials related to the value of the transaction (original package, box, accessories, cloth, mirror, other promotional items) will be accepted for return.
We would like to inform you that Sandra Ferretti returns to the customer the amount paid for the purchased product, but not the commissions related to third parties (bank transfer, paypal, mobilpay, exchange rate differences, transport, etc.).
Sandra Ferretti assumes no responsibility for the loss or damage of items in transit from customer to us. If the customer requests a return, the product can be returned only in the same way in which it was purchased: online - by express courier.
Personalized jewelry, due to the fact that it is created and made on order, cannot be returned (according to the legislation in force). Jewelry that is created and made on order only cannot be returned.
In the case of rings whose size can be modified, the customer can request this service within a maximum of 30 days from the date of purchase. The modification procedure is free for all jewelry, the additional costs being charged only if it is necessary to add material (gold) to increase the diameter of the jewelry. The cost will be calculated based on the weight / amount of gold added.
The value of the returned products will be refunded within a maximum of 30 working days from the completion of the return procedure, carried out by the quality control team Sandra Ferretti, by bank transfer to the IBAN account specified in the return form.
We can only change a piece of jewelry with another product with the same or higher value. The re-delivery time depends on the chosen product, if we have it in stock or we have to make it on order. If you want to change one product for another that we do not have in stock, the amount already paid may remain in the customer's account until the product is available for purchase. If the new desired product is more expensive than the returned one, you will have to pay the necessary difference.
In case of a jewelry received as a gift, which the customer does not want to keep, we offer you the replacement with another product of similar value. The returned product must be accompanied by the warranty certificate, invoice, original packaging, box and all the accessories accompanying the product and be within 30 days from the date of purchase.
In case of purchasing a gift card / voucher, we do not accept the refund of the financial value. Once purchased, the Online Gift Card cannot be returned or exchanged for cash, it can only be used to purchase any product that the Company has in stock at the time the cardholder presents it.
If the value of the product chosen by the person presenting the gift card exceeds its value, that person must pay the difference (cash or bank transfer). The Online Gift Card must be used in its entirety for a single purchase (whether it applies to one or more products) and cannot be used only in part. If the full value of the gift card is not used, the Company has no obligation and will not refund or offer to that person the amount of money related to the unused difference.
The buyer will not be able to return the purchased products and / or will not claim any other compensation, in the following situations:
- The return request is made after the deadline of 14 calendar days;
- The returned product is not in the same condition in which it was delivered, accompanied by the related documents.
The buyer will be informed in the order confirmation email if it is returnable or not and if there are any costs in case of return.
If the Buyer does not return the products properly packed for handling, the courier appointed by the Seller to pick it up at his own expense is entitled to refuse to pick up the package.
If the Buyer chooses a different return route than the one agreed by the Seller, the Buyer is responsible for any packaging and handling irregularities found upon receipt of the return.
If the payment for the purchased good was made online by the Buyer, the Seller will refund to the Buyer the amount received within 30 calendar days from the date on which he receives the withdrawal request from him, by bank transfer to the IBAN account from which made online payment. The seller guarantees free repair of hidden manufacturing defects (fixing of stones, earring locks as well as inconsistency with the characteristics of the jewelry purchased), excluding damage caused by various accidents (leaking or hitting jewelry), lack of care, misbehavior or misrepresentation or failure to comply with the instructions given by our consultans and mentioned in the instruction for the care of jewelry etc. The appearance of scratches (pink, white, yellow gold) and / or the erasure of the outer layer of rhodium (white gold), the erasure of the gold coating on the silver items on the surface of the jewelry is not considered a defect or manufacturing defect. Jewelry repairs in case of defects in manufacturing will be carried out free of charge. For defects in the cases listed above, repairs will be made on the basis of an additional fee.
The return request will be made by the Buyer.